Live Video Monitoring gives your property 24/7 eyes-on protection without the cost of round-the-clock on-site guards. Our licensed operators watch your cameras in real time from our monitoring station, respond to alerts immediately, and coordinate with law enforcement when a confirmed threat is detected. Backed by over 30 years of security operations across BC and Alberta, Imperial Security Group has the people, process, and technology to keep your property protected around the clock.
What Is Live Video Monitoring?
Live Video Monitoring is a 24/7 security service in which trained operators watch your camera feeds in real time from a dedicated monitoring station. Unlike a DVR that only records for later review, our operators are actively watching and can issue immediate audio warnings, notify your emergency contacts, or dispatch law enforcement before a situation escalates into damage or loss.
We serve commercial and industrial properties across British Columbia and Alberta, including Metro Vancouver, the Lower Mainland, Vancouver Island, Calgary, and Edmonton.
How It Works
- Site Assessment:- We assess your property, identify vulnerable access points, and determine optimal camera placement. We can work with your existing cameras or install new equipment tailored to your site.
- Monitoring Setup:- Cameras connect to our 24/7 monitoring station. We configure alert zones, monitoring hours, and escalation contacts to match your operations.
- Real-Time Surveillance:- Our licensed operators monitor your live feeds continuously. AI-assisted motion filtering reduces false alerts so our team focuses on genuine threats.
- Immediate Response:- When suspicious activity is confirmed, our operators issue a live audio warning directly to the site through two-way speakers. This deters the majority of intruders before any damage occurs.
- Escalation and Reporting:- If the individual does not leave, we notify law enforcement with live footage of the incident in progress. After each event, you receive an electronic PDF incident report with timestamped photo evidence.
Key Benefits of Live Video Monitoring
- Active deterrence:- Visible camera coverage combined with real-time operator presence deters intruders before break-ins occur, reducing property damage and insurance claims.
- Immediate response:- Our operators respond to alerts the moment they occur. They can have law enforcement engaged within minutes of a confirmed threat far faster than a passive alarm activation.
- Lower cost than on-site guards:- 24/7 live monitoring provides continuous coverage at a fraction of the cost of full-time security personnel, with no shift gaps or scheduling gaps.
- Electronic PDF incident reports with photo evidence:- every event is documented in a timestamped report, giving you a clear record for insurance, legal proceedings, or internal review.
- Remote access via mobile app:- you can view your live camera feeds from any device, at any time, giving you visibility over multiple sites without being on-site.
- Integration with existing systems:- we can connect to your existing camera infrastructure rather than requiring a full replacement.
Our Monitoring Technology
Every feature of our monitoring platform is designed to give you accountability, visibility, and evidence when you need it.
- AI-assisted motion filtering:- reduces false alerts and ensures our operators only engage when there is a genuine threat, protecting your emergency response credibility with law enforcement.
- Two-way audio / talkdown speakers:- when our operators detect a confirmed intruder, they issue a live voice warning directly to the site, deterring trespassers in real time.
- High-resolution camera feeds:- clear footage that can positively identify individuals and vehicles, producing evidence usable in insurance claims and police reports.
- Electronic PDF reports with photo evidence:- after every incident, you receive a detailed report you can share with insurers, legal teams, or site management.
- Mobile app access:- view live and recorded footage from anywhere, on any device.
- GPS-logged operator accountability:- operator activity is logged to ensure consistent monitoring quality across every shift.
Industries and Properties We Monitor
Our Live Video Monitoring service is suited to any property that requires after-hours or 24/7 surveillance, including:
- Construction and development sites:- protect equipment, materials, and site access overnight and on weekends.
- Retail and commercial properties:- deter theft, monitor after-hours access, and respond to incidents before your staff arrive.
- Parkades and surface lots:- prevent vehicle theft and vandalism in high-turnover or overnight environments.
- Strata, residential high-rises, and property management:- monitor common areas, parking, and entry points around the clock.
- Warehouses and distribution facilities:- protect inventory, dock access, and perimeter overnight and on weekends.
- Hotels and hospitality properties:- monitor lobbies, parking, and perimeter areas to protect guests and staff.
Why Choose Imperial Security Group
Imperial Security Group has been operating across British Columbia and Alberta since 1993 with over 30 years of frontline security experience. We have accumulated more than 120,000 alarm responses on record and have been trusted by organisations including Costco, the City of Vancouver, Fortis BC, 7-Eleven, and the University of Calgary to protect their properties.
All our monitoring operators hold valid provincial licences under BC’s Security Services Act and Alberta’s Security Services and Investigators Act, as applicable. Imperial Security Group carries full general liability insurance. All operators are covered under WorkSafeBC and WCB Alberta. Proof of insurance and licensing is available on request.
Get a Free Quote for Live Video Monitoring
Ready to protect your property with 24/7 live monitoring? Our team will assess your site, recommend the right coverage, and provide a tailored quote at no cost.
Toll-free:- 1-877-221-2333
BC: 604-231-9973
Calgary: 403-263-1844
Edmonton: 780-242-9973
FAQS
What is live video monitoring?
Live video monitoring is a security service where trained operators watch your camera feeds in real time from an off-site monitoring station. Unlike recorded CCTV that is reviewed after the fact, our operators can intervene immediately by issuing audio warnings, notifying your emergency contacts, or alerting law enforcement while a threat is still in progress.
How do businesses benefit from live video monitoring?
Businesses get 24/7 protection for their assets without the cost of around-the-clock on-site guards. Our service deters incidents before they escalate, provides timestamped incident reports with photo evidence, and can reduce commercial insurance premiums when active monitoring is documented.
What happens when suspicious activity is detected?
When our operators confirm a threat, they:
- Issue a live audio warning directly to the site through two-way speakers.
- Notify law enforcement with live footage if the individual remains on the property.
- Alert your designated emergency contacts by call, text, or email.
- Record the full incident and prepare a PDF incident report with photo evidence for your review
Do you use AI to reduce false alarms?
Our monitoring platform uses AI-assisted motion filtering to distinguish between genuine threats and non-threatening movement such as animals or weather effects. This means our operators focus their attention on real incidents and your emergency contacts receive credible, actionable alerts.
How are privacy concerns handled?
Video monitoring is limited to publicly accessible or pre-approved areas. We do not monitor private spaces such as washrooms or change rooms. All footage is handled in compliance with BC’s Personal Information Protection Act (PIPA) and applicable federal privacy legislation. We recommend businesses consult legal counsel before implementing video monitoring that may capture employee activity.
How can I access my video footage remotely?
Footage can be accessed securely through a mobile app or web portal. You can view live feeds, review past footage, and download clips at any time from any device. Access is restricted to authorised users only.
What areas of BC and Alberta do you cover?
We provide live video monitoring services across British Columbia including Vancouver, Richmond, Surrey, Burnaby, Abbotsford, Langley, Kelowna, Victoria, Nanaimo, and Prince George and in Alberta, including Calgary and Edmonton. Contact us if your location is not listed.
Talk to us section
British Columbia
Head Office
Suite 2255, 4871 Shell Road
Alderbridge Business Centre
Richmond, British Columbia
V6X 3Z6 Canada
T: 604-231-9973
Victoria, British Columbia:
T: 236-266-1240
