When an alarm goes off at your property, you need a licensed guard on the ground, not just a monitoring operator on a phone. Our Rapid Alarm Response service deploys trained, insured guards to your property 24 hours a day, 7 days a week. With 120,000+ alarm responses on record and over 30 years of operation across BC and Alberta, we know how to tell a real threat from a false alarm – and how to act on it.
How It Works
Our alarm response process is straightforward and consistent every time:
- An alarm activates at your property – triggered by motion, door, window, or monitored sensor.
- Your monitoring station or direct contact notifies our 24/7 dispatch team.
- A licensed, GPS-tracked guard is dispatched immediately in a dash-cam-equipped vehicle.
- On arrival, the guard conducts a full exterior and interior inspection of the property.
- All findings are documented through our mobile app – photos, timestamps, and GPS coordinates included.
- You receive a detailed electronic PDF report within hours of the response.
What Makes Our Alarm Response Different
Our guards are Imperial Security employees – not third-party contractors. Every guard holds a valid provincial security licence, is fully insured, and is covered by Workers Compensation Board (WCB) in both BC and Alberta. When we say we are on the way, we mean a trained, accountable person – not a subcontracted unknown.
Key Service Features
24/7 Guard Dispatch
Alarms do not wait for business hours. Our dispatch team operates around the clock every night, every weekend, every holiday. A licensed guard is moving toward your property at any hour of the day.
GPS-Tracked Dispatch Vehicles
Every vehicle responding to your alarm is GPS-tracked in real time. You receive confirmation of the exact arrival and departure time useful for insurance documentation, property management records, and incident review.
Dash-Cam Verification on All Patrol Vehicles
Every guard vehicle is equipped with a dash cam. Footage provides an additional layer of accountability and can support insurance claims or legal proceedings if an incident occurred at or around the time of the alarm.
Electronic PDF Reports with Photo Evidence
After every alarm response, you receive a timestamped PDF report with photo documentation of the scene. Reports include guard findings, any evidence of entry or damage, and a record of actions taken – so you always have a clear paper trail.
Mobile App Incident Reporting with GPS Coordinates
Our guards log all incidents through a mobile app at the point of response. Every report is GPS tagged and time-stamped, giving you an accurate, real-time record of what happened and when.
Licensed and Insured Guards
Every guard we dispatch holds a valid security licence under the Security Services Act (BC) or the Security Services and Investigators Act (Alberta). All guards carry their licence on duty and are covered by commercial liability insurance and WCB coverage in both provinces.
Who This Service Is For
Our Rapid Alarm Response service is used by:
- Commercial office buildings and property management companies
- Retail stores, shopping centres, and hospitality venues
- Industrial warehouses and distribution centres
- Construction sites and restoration properties
- Strata corporations and residential complexes
- Educational institutions and government facilities
- Restaurants, bars, and licensed establishments
Areas We Cover
We provide alarm response coverage across British Columbia and Alberta, including Metro Vancouver, the Fraser Valley (Surrey, Abbotsford, Langley, Chilliwack), Vancouver Island (Victoria, Nanaimo, Duncan), the Okanagan (Kelowna, Kamloops), Northern BC (Prince George), and Alberta (Calgary, Edmonton).
Why Choose Imperial Security Group
We have been protecting BC and Alberta properties since 1993. Over 30 years of operations have given us something no newcomer can replicate: field experience. Our guards have responded to more than 120,000 alarm activations – from false alarms and equipment faults to actual break-ins and property damage. That experience shapes how every guard approaches a response.
Trusted for alarm response by organisations including Fortis BC, City of Vancouver, and RE/MAX.
Get Alarm Response Coverage for Your Property
Our team is available 24/7 to discuss your alarm response needs. Get a free quote – we typically respond within one business day.
Toll-Free: 1-877-221-2333
BC (Richmond): 604-231-9973
Calgary: 403-263-1844
Edmonton: 780-242-9973
Get a Free Quote
Frequently Asked Questions Rapid Alarm Response
How quickly do you respond to an alarm activation?
Guards are dispatched within minutes of receiving an alarm notification. Response times vary by location, but our dispatch team operates 24/7 with no gaps in coverage. Contact us to discuss response time expectations for your specific property address.
Do your alarm response guards carry weapons?
Our alarm response guards are unarmed unless a client contract specifically requires otherwise and the appropriate provincial licencing permits it. All guards are trained in de-escalation, emergency response protocols, and first aid.
Are your guards licensed in both BC and Alberta?
Every guard we deploy holds a valid provincial security licence for the province in which they operate – issued under BC’s Security Services Act (Security Programs Division) or Alberta’s Security Services and Investigators Act (Alberta Justice). Guards carry their licence at all times while on duty.
What do I receive after an alarm response?
You receive an electronic PDF report with photo evidence, guard notes, GPS-confirmed arrival and departure times, and a summary of findings. Reports are typically delivered within hours of the completed response and can be used for insurance claims, property management records, or legal proceedings.
What areas do you cover?
We cover Metro Vancouver, the Fraser Valley, Vancouver Island, the Okanagan, Northern BC, and Alberta – including Calgary and Edmonton. Call us to confirm coverage for your specific property address.
Is your alarm response service available for residential properties?
We serve both commercial and residential clients. Strata corporations, high-rise buildings, and homeowner associations regularly use our alarm response service in addition to commercial and industrial clients.
How do I set up alarm response coverage for my property?
Contact our team for a free quote. We will discuss your property, the alarm system you have in place, and the coverage schedule you need. Most clients are operational within a few business days of signing.
What happens if the guard finds evidence of a break-in?
The guard will secure the scene where possible, contact local police, and document all evidence photographically. You will receive an immediate notification and a full incident report. We will advise on next steps based on the findings at the scene.
Talk to us section
British Columbia
Head Office
Suite 2255, 4871 Shell Road
Alderbridge Business Centre
Richmond, British Columbia
V6X 3Z6 Canada
T: 604-231-9973
Victoria, British Columbia:
T: 236-266-1240
