Our Access Control Guard Service places licensed security professionals at your entry points to manage visitor flow, verify access credentials, document every access event, and respond to incidents before they escalate. Whether you need one guard at a lobby entrance or a team managing multiple access points across a large facility, we structure the deployment around your property and your visitor volume.
This is a human-led service licensed guards, not hardware. We complement electronic access systems (key fobs, intercoms, card readers) with a trained professional who can use judgement, de-escalate confrontations, and respond physically when a situation demands it.
Call 24/7: 1-877-221-2333
What Our Guards Do at Your Entry Points
Our access control guards are not passive monitors. On a typical assignment, they:
- Verify the identity and purpose of every visitor before granting entry
- Issue temporary visitor passes and log arrivals and departures in real time
- Direct visitors to the correct area and escort them when required
- Manage loading bay and staff entrance access separately from the main visitor entrance
- Identify and assess unfamiliar or suspicious individuals before they gain access
- Contact the property manager, building owner, or security dispatch when a visitor cannot be verified
- Log every access event and interaction via our mobile reporting app, with a GPS-confirmed timestamp
- File electronic PDF shift reports summarising access activity across the shift
Technology and Reporting
We were among the first security firms in Western Canada to implement real-time GPS tracking for guard deployments. Our access control guards use the same reporting infrastructure as our mobile and on-site guard teams:
- Mobile app incident reporting: every visitor interaction, access denial, or security event is logged via our mobile app with a GPS-tagged location and timestamp creating a verifiable, real-time record.
- Electronic PDF reports with photo evidence: shift summaries are generated automatically and available to you in PDF format, suitable for facilities management records, insurance documentation, or security incident review.
- Mobile patrol backup: if a situation at your access point requires reinforcement, we dispatch a GPS-tracked mobile patrol unit or bike patrol team. Every response vehicle is dash-cam verified.
- Real-time notification: if an incident requires your attention, you are notified by the guard before the situation escalates.
How We Deploy
Before placing a security guard at your entry point, we conduct a site assessment:
- We review entry point locations, visitor volume, access credential types (key fobs, cards, codes), and any restricted zones or floors
- We map the full access control sequence who enters where, at what times, under what conditions
- We brief the assigned guard in writing on your site protocol before the first shift
- We integrate with your existing alarm system and electronic access controls where applicable
- Coverage is available 7 days a week, 365 days a year. We maintain staffing depth across all active sites so your access point is never unmanned due to individual guard unavailability.
Industries We Serve
Our access control guard service is used across a range of commercial and institutional environments:
- Commercial office buildings and corporate campuses: lobby management, visitor registration, floor access control.
- Retail and shopping malls: entrance management, loss prevention support, crowd control at events.
- Strata complexes and property management: controlled access to amenity areas, parkades, and common areas.
- Hotels and hospitality: back-of-house access management, lobby security, VIP arrival coordination.
- Educational institutions and university campuses: controlled access to buildings, labs, and restricted administrative areas.
- Financial institutions: high-security entry management with documented visitor logs for compliance.
- Government facilities: licensed guard-based access control for publicly accessible and restricted areas.
- Parkades: vehicle and pedestrian access control at entry and exit points.
- Industrial and warehouse facilities: loading dock access, shift changeover management, restricted zone control.
Licensed, Insured, and Accountable
Every guard we assign to an access control deployment holds a valid provincial security licence under the Security Services Act (BC Security Programs Division) or the Security Services and Investigators Act (Alberta Justice). Guards carry their licence on duty and are trained in visitor management, de-escalation, first aid, and emergency response as part of their provincial licensing requirements.
We carry commercial general liability insurance on all access control assignments. All guards are covered by Workers Compensation Board (WCB) in both British Columbia and Alberta. Proof of insurance and WCB clearance is available on request for clients with compliance or audit requirements.
Trusted by the City of Vancouver, University of Calgary, Fortis BC, Intact Insurance, and RE/MAX for over 30 years including ongoing access control and on-site security guard assignments across BC and Alberta.
Get a Free Access Control Assessment
Tell us about your property and entry points and we will recommend the right guard deployment for your visitor volume and security requirements.
Toll-Free: 1-877-221-2333
BC (Richmond): 604-231-9973
Calgary: 403-263-1844
Edmonton: 780-242-9973
Get a Free Quote
Frequently Asked Questions
Q: What is the difference between your Access Control service and an electronic access control system?
Electronic access control systems (key fobs, RFID readers, biometric scanners, cloud-based locks) manage entry through technology. Our service places a licensed security guard at your entry point to manage access through human judgement and direct response. The two approaches are complementary: many clients use electronic credentials for standard access and add a guard during high-traffic hours, events, or periods of elevated security concern.
Q: Can you provide 24/7 access control guard coverage?
Yes. We operate 24 hours a day, 7 days a week. Shift structures day, evening, overnight are set at contract start and adjusted with 24 hours notice for schedule changes.
Q: How do you handle a visitor who refuses to cooperate or provide identification?
Our guards are trained in de-escalation and access denial procedures. If a visitor cannot be verified or refuses to comply with entry requirements, the guard denies entry, logs the interaction in real time, and notifies your designated property contact immediately. If the situation escalates, mobile patrol backup can be dispatched within minutes from our 24/7 dispatch centre.
Q: Do you integrate with our existing electronic access system?
Yes. Our guards work alongside your existing key fob, intercom, card reader, or CCTV systems. We do not install or repair electronic hardware, but our guards are briefed on your existing systems before their first shift and use them as part of the access management protocol.
Q: How do you share access logs with us?
Every shift produces an electronic digital record of access events, visitor interactions, and any incidents. These records are available to you on request as part of our standard reporting. We retain shift records for the duration of your contract.
Q: Can you provide access control for multiple entry points simultaneously?
Yes. We assign guards to each active entry point lobby, loading dock, staff entrance, parking gate as a coordinated team. The site protocol covers all entry points, and guards communicate in real time via radio or our dispatch system.
Q: What provinces do you serve for Access Control Guard Services?
We provide access control guard services across British Columbia including Vancouver, Richmond, Surrey, Burnaby, Abbotsford, Kelowna, Victoria, Nanaimo, and Prince George and in Alberta, including Calgary and Edmonton.
Talk to us section
British Columbia
Head Office
Suite 2255, 4871 Shell Road
Alderbridge Business Centre
Richmond, British Columbia
V6X 3Z6 Canada
T: 604-231-9973
Victoria, British Columbia:
T: 236-266-1240
