Retail theft, employee shrinkage, and organised retail crime cost Canadian businesses an estimated $5 billion every year. Our Loss Prevention Security service places trained, licensed guards at your commercial property to deter theft, document incidents, and escalate when needed in uniform for visible deterrence, or undercover for discreet observation. Backed by 30+ years of commercial security operations across BC and Alberta, we build a guard deployment plan specific to your store layout, traffic patterns, and risk profile.
What We Provide
Uniformed Loss Prevention Guards
A visible guard presence is one of the most effective deterrents against opportunistic theft. Our uniformed loss prevention security guards monitor entry and exit points, conduct receipt and bag checks at your direction, and maintain a professional presence that reassures honest customers while discouraging theft.
Undercover Loss Prevention Officers
For environments where a uniformed presence would change shopper behaviour, we deploy plainclothes loss prevention officers. They blend with customers to observe, document, and intervene discreetly following documented protocols that protect both your business and your staff.
Real-Time Incident Reporting
Guards use our mobile reporting app to log every incident at the point of occurrence with GPS-tagged timestamps, photo evidence, and detailed guard notes. You receive a complete electronic PDF report after every shift or incident, giving you a clear paper trail for insurance claims, police reports, or property management records.
Digital Dispatch and Mobile Backup
When an incident escalates, we dispatch GPS-tracked mobile reinforcements in dash-cam-equipped vehicles. The dash-cam footage provides verifiable evidence that proper security protocols were followed useful for insurance disputes and legal proceedings. You receive a full incident report, including timestamps and guard observations, within hours.
Site-Specific Security Planning
Before any guard sets foot on your property, we assess your premises floor layout, entry and exit points, merchandise placement, peak traffic hours, and known risk zones. Every deployment plan is built around your operation.
How Imperial Security Works
Getting loss prevention coverage for your property is a straightforward process:
- Contact us for a free consultation. We discuss your property type, current security concerns, and coverage requirements.
- We assess your site. Our team reviews your premises, identifies risk zones, and builds a guard deployment plan.
- We match you with the right guard type uniformed, undercover, or both based on your environment.
- Guards are deployed and begin monitoring your property on the agreed schedule.
- Every incident is logged in real time via our mobile app. You receive a PDF report for every event.
- If a situation escalates, digital dispatch deploys mobile backup to your location.
Industries We Serve
Our loss prevention guards serve a wide range of commercial environments:
- Retail stores clothing, electronics, sporting goods, and grocery
- Shopping malls and multi-tenant retail centres
- Pharmacies and convenience chains
- Luxury retailers and jewellers
- Warehouse and distribution centres
- Hotels and hospitality venues
- Educational and government facilities
Technology and Accountability
Our guards are equipped with the same technology platform used across all Imperial Security services:
- Mobile App Incident Reporting:- Every event is logged in real time with GPS coordinates, timestamps, and photo evidence.
- Electronic PDF Reports:- Delivered to you after every incident or shift, ready for insurance or legal use.
- GPS-Tracked Mobile Backup:- Mobile response vehicles are tracked in real time so you can verify arrival and departure times.
- Dash-Cam Vehicle Verification:- All mobile patrol vehicles are dash-cam equipped, providing additional evidence for any interaction involving a suspect.
Licensed, Insured, and WCB Covered
Every loss prevention guard we deploy holds a valid provincial security licence issued under the Security Services Act (BC Security Programs Division) or the Security Services and Investigators Act (Alberta Justice). Guards carry their licence while on duty at all times.
Imperial Security carries full commercial liability insurance on all loss prevention engagements. All guards are covered by the Workers Compensation Board (WCB) in both BC and Alberta.
Our Record
We have been providing security services to BC and Alberta businesses since 1993. Over 30 years of commercial operations including loss prevention deployments at retail chains, malls, warehouses, and office complexes have given us a detailed understanding of how theft occurs and how to stop it.
Trusted for loss prevention by 7-Eleven, Costco Canada, and leading retail property management clients across BC and Alberta.
Protect Your Business from Theft and Shrinkage
Get a free, no-obligation quote for loss prevention coverage at your property. Our team typically responds within one business day.
Toll-Free: 1-877-221-2333
BC (Richmond): 604-231-9973
Calgary: 403-263-1844
Edmonton: 780-242-9973
Get a Free Quote
Frequently Asked Questions Loss Prevention Guards
What types of loss prevention guards do you provide?
We provide both uniformed and undercover (plainclothes) loss prevention officers. Uniformed guards act as a visible deterrent and conduct exit checks. Undercover officers observe and document theft discreetly without changing customer behaviour. We recommend the deployment type based on your store type and risk profile.
Are your loss prevention guards licensed in BC and Alberta?
Every guard holds a valid provincial security licence for the province in which they are deployed issued under BC’s Security Services Act or Alberta’s Security Services and Investigators Act. Guards carry their licence on duty at all times and are covered by WCB and commercial liability insurance.
What happens when a guard detects a theft in progress?
Guards follow documented protocols that comply with Canadian law and provincial regulations. This includes observation, documentation, and lawful intervention where appropriate. Our guards are trained in non-confrontational techniques and know when to involve law enforcement. Every incident is logged via our mobile app and a PDF report is delivered to you.
Do you offer undercover loss prevention?
Yes. We deploy plainclothes loss prevention officers for retail environments where a uniformed presence would alter shopper behaviour. Undercover officers blend with customers, observe theft activity, and intervene discreetly according to documented protocols.
Can you provide loss prevention coverage at multiple locations?
Yes. We provide loss prevention services across multiple sites for retail chains and property management clients throughout BC and Alberta. We can coordinate guard deployment across locations under a single contract.
How quickly can loss prevention guards be deployed?
For standard deployments, we can typically have guards on-site within a few business days of contract signing. For urgent needs a sudden increase in theft incidents, for example contact our team to discuss rapid deployment options.
What areas do you cover?
We provide loss prevention services across British Columbia including Metro Vancouver, the Fraser Valley (Surrey, Abbotsford, Langley, Chilliwack), Vancouver Island (Victoria, Nanaimo, Duncan), and the Okanagan (Kelowna, Kamloops) and in Alberta including Calgary and Edmonton.
Are your guards trained in de-escalation and first aid?
Yes. Our loss prevention officers complete government-approved training that includes conflict de-escalation, first aid certification, and legal protocols for detaining or reporting suspects. Regular refresher training ensures guards stay current with updated protocols.
Talk to us section
British Columbia
Head Office
Suite 2255, 4871 Shell Road
Alderbridge Business Centre
Richmond, British Columbia
V6X 3Z6 Canada
T: 604-231-9973
Victoria, British Columbia:
T: 236-266-1240
